Refund & Returns Policy
Refund & Returns Policy
Precision Doesn’t Stop at the Product
Precision Doesn’t Stop at the Product
This policy explains our approach to returns, refunds, and resolving issues quickly and fairly.
This policy explains our approach to returns, refunds, and resolving issues quickly and fairly.
Please read the sections below for full details on eligibility, timeframes, and how to request a return.
Please read the sections below for full details on eligibility, timeframes, and how to request a return.
Eligibility for Returns
To be eligible for a return:
Items must be unused and in the same condition as received
Items should be returned in original packaging where possible
Returns must follow the timeframes outlined in this policy
Please contact us before returning any item so we can confirm the correct process.
BUI3D Products & Manufacturing
All BUI3D products are designed, developed, and owned by BUI3D.
Products are standardised items, even where they are manufactured on demand.
They are not personalised or customised to individual customers unless explicitly stated.
This means our products are treated as standard retail goods under UK consumer law.
Change of Mind
Under the UK Consumer Contracts Regulations, you have the right to cancel most purchases within 14 days of receiving your item, without giving a reason.
If you cancel within this period:
You will receive a refund of the product price
Standard outbound shipping costs will be refunded
You are responsible for return shipping costs
Returned items must be unused, undamaged, and in resalable condition.
Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, or not as described:
Contact us as soon as possible
We may request photos or additional details
We will offer a replacement, repair, or refund as appropriate
Your statutory rights under UK consumer law are not affected.
How to Request a Return
To request a return or refund:
Contact us via the Contact page
Provide your order number and the reason for the return
Wait for confirmation before returning any item
Returns sent without prior approval may not be accepted.
Refund Processing
Once your return is received and inspected:
We will notify you of approval or rejection
Approved refunds will be issued to the original payment method
Processing times vary depending on your payment provider
Please allow several business days for funds to appear in your account.
Sale & Discounted Items
Refunds are issued at the price paid, not the original listed price
Some promotional or clearance items may be non-refundable
If unsure, please contact us before purchasing
Getting the Right Product First Time
If you’re unsure which adaptor, jig, component, or material is right for your setup, we recommend using the BUI3D AI Workshop Assistant available via our contact section before placing an order.
This helps ensure compatibility, material suitability, and correct fit, reducing the risk of incorrect purchases and unnecessary returns.
Final Notes
This policy applies to physical products sold through the BUI3D website unless otherwise stated at the point of purchase. All purchases made through BUI3D are governed by UK consumer law.
We reserve the right to update this policy as our product range and services evolve.
BUI3D Products & Manufacturing
All BUI3D products are designed, developed, and owned by BUI3D.
Products are standardised items, even where they are manufactured on demand.
They are not personalised or customised to individual customers unless explicitly stated.
This means our products are treated as standard retail goods under UK consumer law.
Change of Mind (Consumer Contracts Regulations)
Under the UK Consumer Contracts Regulations, you have the right to cancel most purchases within 14 days of receiving your item, without giving a reason.
If you cancel within this period:
You will receive a refund of the product price
Standard outbound shipping costs will be refunded
You are responsible for return shipping costs
Returned items must be unused, undamaged, and in resalable condition.
Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, or not as described:
Contact us as soon as possible
We may request photos or additional details
We will offer a replacement, repair, or refund as appropriate
Your statutory rights under UK consumer law are not affected.
How to Request a Return
To request a return or refund:
Contact us via the Contact page
Provide your order number and the reason for the return
Wait for confirmation before returning any item
Returns sent without prior approval may not be accepted.
Refund Processing
Once your return is received and inspected:
We will notify you of approval or rejection
Approved refunds will be issued to the original payment method
Processing times vary depending on your payment provider
Please allow several business days for funds to appear in your account.
Sale & Discounted Items
Refunds are issued at the price paid, not the original listed price
Some promotional or clearance items may be non-refundable
If unsure, please contact us before purchasing
Getting the Right Product First Time
If you’re unsure which adaptor, jig, component, or material is right for your setup, we recommend using the BUI3D AI Workshop Assistant available via our contact section before placing an order.
This helps ensure compatibility, material suitability, and correct fit, reducing the risk of incorrect purchases and unnecessary returns.
Final Notes
This policy applies to physical products sold through the BUI3D website unless otherwise stated at the point of purchase. All purchases made through BUI3D are governed by UK consumer law.
We reserve the right to update this policy as our product range and services evolve.
Contact Us
Email: contact@bui3d.com
Company: BUI3D™
Contact
contact@bui3d.com
Products
Dust Extraction
Tool Attachments
Workshop Accessories